One on One Cancellation policy

 For 1:1 Reiki, sound massage, require at least 24 hours notice for cancellation.

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Group Class 6 hours minimum Cancellation policy

Please remember to cancel out of your group classes a minimum of 6 hours before your class start time using the booking system or through email. We are a small boutique studio with limited capacity, between 13 and 17 students per class, we require all students including weekly and yearly members to cancel out of a class booking to avoid being charged.

Failure to adhere to this policy on multiple occasions will result in the issuance of an invoice for a $25 fee.

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Workshops and Event Tickets

Yoga House prides itself on its quality, premium events/ work shops and retreats. Lots of care, time and costs for materials go in to these events. Therefore we do not offer refunds or credits for these ticketed events. Please make sure you understand this terms and condition before purchasing a ticket.

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If you are no longer able to make an event, you are most welcome to gift the ticket to a friend or transfer ticket. Please just let us know to expect any changes before the event.

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Weekly membership T&C'S:

• Weekly Group classes only.

• Memberships are non-transferable. It is not possible to share this with another client.

• Yoga House may close or offer a reduced time table on a public holiday and will run a 2 week reduced timetable during Christmas break. Class days/times and teachers are subject to change.

• 8-week minimum commitment, before a 7 days email to pause or end membership. yogahousenz@gmail.com 

• Members are required to cancel out of classes they can no longer attend.

• Automatic weekly payments with STRIPE payments.

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Expired Passes Policy:

Our promotional passes and concession passes eg. 10 class pass. We are not able to offer extensions to expired passes. Punch pass system will email you when you have 2x remaining classes and or 1 one month before the pass expires as a reminder.

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Yoga house store refund/ exchange policy

Please choose carefully. We do not offer refunds for change your mind or make a wrong selection, or receive an unwanted gift.

Perfect Potion orders: You may however to receive a refund, exchange or credit where the product is faulty, wrongly described, different from a sample shown to you. Perfect Potion products must be returned as soon as possible, accompanied by the original purchase receipt.

Please Email Yogahouseorewa@gmail.com for all return enquiries:

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Yoga House Limited Privacy Policy 

Last Updated: April 2024

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1. Introduction

Welcome to the Yoga House Limited website. At Yoga House Limited, we protect your privacy and ensure your personal information is handled safely and responsibly. This Privacy Policy outlines the types of personal information we collect, how we use, store, and disclose it, and the steps we take to protect it in accordance with New Zealand privacy laws.

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2. Collection of Personal Information

We may collect the following types of personal information from you:

• Name

• Contact information, including email address, phone number, and mailing address

• Payment information

• Demographic information such as age, gender, and preferences

• Other information relevant to customer surveys and/or offers

We collect this information when you:

• Register an account on our website

• Make a purchase or booking

• Subscribe to our newsletter or mailing list

• Participate in surveys, promotions, or competitions

• Contact us with inquiries or feedback

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3. Use of Personal Information

We use your personal information for the following purposes:

• To process and fulfil your orders and bookings

• To communicate with you about your orders, bookings, and account

• To send you promotional materials, newsletters, and offers (with your consent)

• To improve our products, services, and website

• To comply with legal obligations

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4. Disclosure of Personal Information

We may disclose your personal information to:

• Third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies)

• Legal authorities or law enforcement agencies to comply with legal requirements or protect our rights and property.

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We will not sell, rent, or lease your personal information to third parties unless we have your permission or are required by law to do so.

5. Security of Personal Information

We are committed to ensuring that your personal information is secure. We implement appropriate security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse website traffic, and personalise content. You can choose to accept or decline cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

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8. Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you would like to request access to or correction of your personal information, please use the contact details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

yogahouseorewa@gmail.com